Now Hiring - Manufacturing Parts Counter Sales Associate in Franklin, TN

Krebs Kubota, one of Middle-Tennessee's largest Ag, Construction and Turf dealers, is looking for a Parts Sales Associate at our Franklin, TN location.

This position is responsible for providing excellent customer service while offering a vast selection of parts and accessories for agricultural, construction and turf equipment.

Job Description

• Greet customers in a friendly and timely manner.
• Sell outdoor power equipment and parts to customers
• Fill parts requests for the service techs.
• Participate in rolling inventory checks.
• Customer Service - Manage difficult or emotional customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Speak clearly and persuasively in positive or negative situations; respond well to questions.
• Follow all company and vendor policies and procedures
• Adapt to changes in the work environment; Manage competing demands.
• Continually seek both technical and product training for Kubota, Stihl, Scag, etc.
• Determine make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.
• Discuss use and features of various parts.
• Use Kubota-PAD or other illustrated parts list viewers for replacement part stock number and price.
• Fill customer orders from stock.
• Prepare sales slip or sales contract.
• Receive payments, make proper change, and wrap or bag merchandise for customer.
• Receive and fill telephone orders for parts.
• Inform customer on substitution or modification of part when replacement is not available.
• Examine returned part to determine if defective, and exchange part or refund money.
• Alert Parts Manager when stock is running low.
• Perform cycle counts on parts as Parts Manager advises.
• Track lost sales.
• Mark and store parts in stockroom according to prearranged system.
• Take inventory of stock, brochures, bulletins, manuals and publications, and present an accurate count to Parts Manager.
• Advise Parts Manager of trends in parts usage. Monitor aging inventory and present a report to Dept. Manager.
• Sweep and clean stock room.
• Other duties as required.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location